How can we help you?

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Frequently Asked Questions

Can you remove the stain on my items?

For dry cleaning items, our specialist dry cleaners use the highest quality equipment and industry-leading stain removal products. We cannot promise all stains will be removed, but we do promise we will do our best. Let us know in the app or tell our driver which items have stains you would like us to pay attention to.

Are there any materials you can't process?

We cannot process any articles containing hazardous materials or that have been soiled in blood (:s). Our team will inform you as soon as possible of any item that cannot be cleaned and we will return it hung or folded, but uncleaned. If we receives and can process any of these items, they will be dealt with on a case-by-case basis and standard turnaround times do not apply.

Credit card information?

The Laundry Hub servers do not store your credit card details. Payments are processed using Checkout. All information is encrypted using SSL as per the industry standard.

How will I know how much my order is?

An itemized receipt will be updated on your app and sent to your e-mail once we inspect and count the cloths before processing.

How do I pay?

You can pay through the app before the delivery or there is always option for cash payment. The cash payments will be charged AED2 as handing fees.